We understand that retailers will want to try a new e-liquid prior to stocking it. We often get asked for samples for this purpose.
Whilst we are happy to provide samples to genuine retailers who are considering stocking one or more of our brands, too often, we get approached for samples by end consumers claiming to be new or existing retailers.
For this reason, we like to get to know you and your business prior to sending samples and we will only send samples to those we are confident are genuine retailers.
Often, we are asked by resellers for exclusivity within a certain area for one or more of our brands. While compelling cases are often made, we believe in supporting and not limiting retail growth.
One of our core ideals is to build value for the brands which we represent. We do not believe this is best achieved by limiting our routes to market. Instead, we ensure a level playing field for all retailers by protecting the value of our brands and ensuring that retail success is based on the quality of service provided by the retailer.
Opening an account with us couldn’t be simpler. Our only requirement is that you are a reseller. Simply click here and fill out the application form. It can all be done online and takes only a few minutes. Once approved, your assigned account representative will contact you.
We see our resellers as our partners – our aim is to aid their success. We don’t believe that this is achieved through asking them to hold unnecessary quantities of stock. We would rather you take stock in smaller quantities frequently than large amounts less often. It helps your cash flow and regular contact with our resellers ensures a well informed retail base.
For this reason, we have no minimum order quantity. However, for orders below £250, we charge £6 carriage to the UK mainland. For carriage charges and terms to other countries, please speak to your account representative.
We offer a highly competitive matrix-based pricing structure. For pricing on orders above any published volume, please speak to your account representative.
We accept credit/debit card payments via our online gateway without any surcharge. Alternatively, you can make payment via BACS and other forms of electronic transfer.
The only countries that we do not dispatch to are those where the import or sale of electronic cigarette products are banned. Restrictions also apply in terms of what we can legally export to certain other countries.
All orders are dispatched via a tracked DHL service. Orders to the UK Mainland released before 3pm are dispatched the same day on a next working day service. All orders to Northern Ireland & Republic of Ireland released before 3pm are shipped the same day on a two working day service. All orders to the Rest of Europe completed before 3pm are shipped the same day on a 2-3 working day service.